Introduction
Rene's Heating & Air LLC ("Rene's Heating & Air," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you may provide through our website at renesheatandair.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
Information We Collect
We may collect the following types of information when you visit or interact with our Site:
- Information you provide directly: When you contact us via phone, email, or other means, we collect the information you voluntarily provide, such as your name, email address, phone number, and the content of your message.
- Automatically collected information: Our web server may automatically collect certain technical data, including your IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries, service requests, and communications
- To schedule and perform HVAC services at your property
- To operate, maintain, and improve our Site
- To comply with legal obligations and protect our rights
Cookies and Tracking Technologies
Our Site may use standard web server logs to collect aggregated, non-personally-identifiable information about how visitors use the Site. We do not currently use cookies for tracking or advertising purposes. If this changes, we will update this policy accordingly.
Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- With service providers who assist in operating our Site or conducting our business, subject to confidentiality obligations
- When required by law, regulation, legal process, or governmental request
- To protect the rights, property, or safety of Rene's Heating & Air LLC, our customers, or the public
- In connection with a merger, acquisition, or sale of all or a portion of our assets
Data Security
We implement reasonable administrative, technical, and physical security measures to protect the information we collect. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our Site is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your data. To exercise any of these rights, please contact us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.